Managing user licenses and determining the number of active agents in Jira Service Management (JSM) is crucial when organizations transition to the Atlassian Cloud or Data Center platforms. As subscription costs are based on the number of users, accurately assessing the user count becomes a significant challenge. To address this issue, we have developed a Groovy script that leverages Adaptavist Scriptrunner for Jira to determine the number of active JSM agents in your organization.
The Groovy script below, developed to be used with Adaptavist Scriptrunner for Jira, uses Jira's official Java API to answer this question. Additionally, it gives the same function as SQL statement.
While the script is incredibly useful, it's important to keep the following points in mind:
Determining the number of active JSM agents is a critical task when managing user licenses in Jira Service Management. Our provided Groovy script offers a practical solution to this challenge, simplifying user management and facilitating cost calculations for cloud or data center subscriptions. However, exercise caution when running the script and always test it in a safe environment before deploying it in your production setup.
If you have any questions or require further customizations, please don't hesitate to reach out to us. We're here to help you make the most of Jira Service Management and optimize your user management processes.
More about Jira Service Management and our licenses
Jira Service Management trainings
Atlassian Enterprise License Agreement (ELA)
The Future of ITSM with Atlassian