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Meet your new virtual teammate: Atlassian Intelligence

Romina De Pascali : Jan 9, 2024 1:40:46 PM

News Cloud Migration Jira Software Confluence

Atlassian released the first features of Atlassian Intelligence (AI) in December 2023. Since mid-December, many of the AI features are no longer just in the beta phase, but are generally available for various Atlassian Cloud products, such as Jira Software and Confluence.

In this post, we want to explain to you what Atlassian Intelligence is all about: Which products it is available for, what features it offers, and how you can activate it. Learn how the combination of Atlassian tools and Atlassian Intelligence can make your workday easier.

What is Atlassian Intelligence?

Atlassian Intelligence is a collection of AI-powered capabilities across products bringing the power of AI to cloud products like Confluence, Bitbucket, Jira Software, Jira Service Management, Trello, Atlas and Atlassian Analytics.

Teams can utilize Atlassian Intelligence to accelerate their work and reduce manual tasks. AI is your new virtual assistant in your daily work: It provides you with a compact summary of the completed tasks in a Jira Service Management ticket, a first draft for an introduction plan in Confluence, or supports you with search queries in Jira. The AI is available exactly when and where you need it.

AI in Confluence

In which products are which features already available?

The following table shows you which features you can already use and which are still in beta:

Features	Available in
Create and optimize your content, for example by creating a project overview with just one click in Confluence or by generally changing the tonality of your text.	Confluence Jira Software Jira Service Management Jira Work Management Bitbucket (beta) Trello (beta)
Summarize your content, for instance, to be able to see the most important contents on a Confluence page at a glance.	Jira Service Management Confluence
Create automations, for example, to implement rules with the format 'If this happens, then that happens'.	Confluence
Get definitions of terms - so you can, for example, understand the meaning of abbreviations within seconds.	Confluence (beta)
Search issues - For instance, in Jira Software, find the information you are looking for by asking your question in everyday language. AI will translate simple prompts into JQL queries to identify your issues quickly.	Jira Software Jira Work Management
Atlassian Intelligence understands questions in a simple language and generates complex SQL queries from them to find and transform the right data.	Atlassian Analytics
Easily and quickly find the information you need. The AI in Confluence understands the types of questions you would ask a teammate, for example, and responds to them immediately.	Confluence (beta) Compass
Use the virtual agent for your support requests by automating communication processes.	Jira Service Management
Let AI suggest request types to you by simply describing your work, for instance, and explaining how the team manages requests.	Jira Service Management

Stay tuned - further functions such as summarizing smart links and checking codes are planned for the future. You can find more information at Atlassian.

What advantages do you have as a user?

The use of Atlassian Intelligence offers a range of crucial advantages that are aimed at increasing your productivity, optimizing your workflows, and improving the quality of the services provided. Here are the five most important benefits:

Using Atlassian Intelligence offers a range of key benefits aimed at streamlining workflows, boosting productivity and efficiency, and simplifying data-driven decision making. Here are the four most important advantages:

	Acceleration of work and increase in efficiency: Atlassian Intelligence uses generative AI technology to create, summarize, and extract content, simplifying your work in Confluence, Jira Software, and Jira Service Management. This empowers you to handle your projects faster and more efficiently.
	Fast learning and simplified workflows: Atlassian Intelligence makes it easier to understand and access internal organisational knowledge. For example, it can explain terms and answer questions about company policies directly in Confluence. Through AI-based automation possibilities in Confluence, you can focus on more complex and important tasks.
	Improved access to content and data: The ability to understand and answer natural language questions simplifies the search and discovery of relevant information across all Jira Cloud products. With AI in Jira Software and Jira Work Management, you can explore information and data more deeply and meaningfully to make informed decisions.
	Quick help and improved customer support: Atlassian Intelligence provides a virtual agent in Jira Service Management that offers immediate support and intercepts repetitive requests. This allows employees to receive help without having to leave their preferred collaboration tools. At the same time, IT teams can ensure more efficient and precise customer service.

Acceleration of work and increase in efficiency:
Atlassian Intelligence uses generative AI technology to create, summarize, and extract content, simplifying your work in Confluence, Jira Software, and Jira Service Management. This empowers you to handle your projects faster and more efficiently.

Fast learning and simplified workflows:
Atlassian Intelligence makes it easier to understand and access internal organisational knowledge. For example, it can explain terms and answer questions about company policies directly in Confluence. Through AI-based automation possibilities in Confluence, you can focus on more complex and important tasks.

Improved access to content and data:
The ability to understand and answer natural language questions simplifies the search and discovery of relevant information across all Jira Cloud products. With AI in Jira Software and Jira Work Management, you can explore information and data more deeply and meaningfully to make informed decisions.

Quick help and improved customer support:
Atlassian Intelligence provides a virtual agent in Jira Service Management that offers immediate support and intercepts repetitive requests. This allows employees to receive help without having to leave their preferred collaboration tools. At the same time, IT teams can ensure more efficient and precise customer service.

Atlassian Intelligence is a solution that enriches the Atlassian product family with AI-supported functions and simplifies the way of working. It already brings numerous benefits for every user, every team, and entire organizations. Features such as generative AI and information retrieval as well as the virtual agent not only increase efficiency, but also optimize your customer support, facilitate access to data and promote productivity and quality of work results. Atlassian Intelligence thus redefines the future way of working.