JSM vs. BMC – Who takes home the ITSM title?
In the spotlight today: Jira Service Management vs. BMC Helix ITSM (formerly Remedy) – both ITSM heavyweights. Can JSM, as a young "rookie," compete...
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veniture Blog
Expert insights and updates from the Atlassian world and more
Jira Service Management
Service management – for better customer and employee satisfaction
Maximilian Wardenbach: Aug 7, 2024 3:48:21 PM
We show you how service management helps not only IT teams but also other departments to improve customer and employee satisfaction. If companies...
Myths Busted: What Enterprise Service Management really is
Enterprise Service Management (ESM) is a term that often causes confusion in the business world. Especially among small and medium-sized enterprises...
An Unfair Comparison? Jira Service Management vs. Ivanti
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Stephanie Gaye: Jun 4, 2024 10:00:00 AM
Do we really need to draw a comparison between Jira Service Management and Ivanti Service Management? Well, we at veniture might be a bit too deep...
What are Service Level Agreements (SLAs)? Challenges & Best-Practices
Maximilian Wardenbach: May 28, 2024 10:00:00 AM
Service Level Agreements (SLAs) are an essential part of every service relationship. They define the expectations a customer has of the service and...
Jira Service Management vs. ServiceNow: Our Comparison
Stephanie Gaye: May 21, 2024 2:00:00 PM
IT service management tools have become instrumental in managing service tickets, customer requests, and various other technological requirements....
Unifying IT Operations: Opsgenie Features Now Integrated in Jira Service Management
Forget about constantly switching between different tools for alert management and issue resolution. Atlassian has taken a significant leap forward...
Why you should clean up your Jira and Confluence Instance - your Checklist
Stephanie Gaye: Feb 28, 2024 9:30:00 AM
Jira and Confluence boast exceptional organizational and collaborative features. However, like many other tools, they can get a bit chaotic after...
Discover the power of Customer Notification Logs in JSM
Are you a project admin and have the problem, that your customers sometimes miss invitations to projects or important updates on their requests? Then...
Asset Management in JSM made easy with Shoppies "My Assets"
Stephanie Gaye: Dec 18, 2023 9:00:00 AM
As the quantity of assets in a company grows, it can become difficult to manage and track them effectively while maintaining a high service level....