2 min read

An Unfair Comparison? Jira Service Management vs. Ivanti

Do we really need to draw a comparison between Jira Service Management and Ivanti Service Management? Well, we at veniture might be a bit too deep into the subject, making it seem like a no-brainer for us. Let's dive into 5 aspects where both Enterprise Service Management systems extend well beyond the realms of IT Service Management and Help Desk functionalities.


Service Management Efficiency

Starting with the obvious: the connectivity of Jira Service Management to the Atlassian ecosystem. Are Confluence, Bitbucket, Trello, or Jira part of your technological landscape? Atlassian's holistic system integrates seamlessly, squeezing every last bit of efficiency out of your organization. Ivanti, while having its suite of integrated tools, doesn’t offer the same ease of linking with Atlassian products. Understandably so, yet it's a hurdle in achieving peak performance. And since we're on the topic of interfaces, let's move on to the integrations and APIs.


Integrations and Marketplace

Jira Service Management is known for its extensive integration capabilities, supported by the Atlassian Marketplace – with over 5,000 apps. These facilitate effortless integration of various tools within and beyond the Atlassian ecosystem, enhancing JSM's flexibility and adaptability to diverse business needs. Ivanti, though it has developed a marketplace, doesn't match up in terms of the number of applications, potentially limiting custom integration options. This raises important questions: What integrations and interfaces does your business require, both now and potentially in the future?


Looking Ahead: Future and Direction

The future looks promising when you consider the breadth of integrations and third-party offerings, with Artificial Intelligence (AI) being the proverbial elephant in the room. Both Ivanti and Jira Service Management are leveraging AI and ML (Machine Learning) in their solutions, pointing towards a forward-thinking approach.

Historically rooted in development, Jira today stands as the go-to for organizations fostering strong collaboration between software development and sales teams. Ivanti, on the other hand, leans more towards specializing in IT Service Management.


User Experience

A glance at Ivanti's user interface made us quite nostalgic for a moment. It must have been around 1999 when the company intranet was "state of the art." Does anyone else remember that? The intranet?

Okay, back to the topic: Dear colleagues at Ivanti – we expected more. Jira Service Management effortlessly outshines with its intuitive and modern UI, which can be further customized to fit daily operational needs. Moreover, the UI can be customized to optimize it for daily use. It’s crucial to remember that an underwhelming user interface can significantly hinder the performance and effectiveness of internal processes, not to mention the impact on employee motivation when interacting with the service management tool daily.


Costs of Service Management

Jira Service Management stands out for its straightforward and transparent approach to pricing. Unlike Ivanti's somewhat opaque pricing model, Jira Service Management provides a clear cost structure, enabling businesses to plan with certainty. Particularly noteworthy is JSM's offer to start free with up to three agents – an irresistible proposition for SMEs. Ivanti offers a wide array of tools and services, yet their one-size-fits-all approach can lead to higher monthly expenses due to the lack of a modular pricing strategy.


In Conclusion: You can see why we're sold on JSM. It’s the amalgamation of efficiency, versatility, user experience, and clear pricing that sets it apart. Ultimately, the deciding factor will be how it aligns with your specific business goals and use cases. As experts in JSM, we’ve successfully tackled every challenge with Atlassian, applying it across various business processes, including as an ESM solution for Human Resources. It’s worth taking a closer look.