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veniture Blog

Expert insights and updates from the Atlassian world and more

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ITSM

Service management – for better customer and employee satisfaction

We show you how service management helps not only IT teams but also other departments to improve customer and employee satisfaction. If companies...

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Enterprise Service Management Myths

Myths Busted: What Enterprise Service Management really is

Enterprise Service Management (ESM) is a term that often causes confusion in the business world. Especially among small and medium-sized enterprises...

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An Unfair Comparison? Jira Service Management vs. Ivanti

Do we really need to draw a comparison between Jira Service Management and Ivanti Service Management? Well, we at veniture might be a bit too deep...

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What are Service Level Agreements (SLAs)? Challenges & Best-Practices

Service Level Agreements (SLAs) are an essential part of every service relationship. They define the expectations a customer has of the service and...

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Atlassian welcomes AirTrack and unveils Innovations for Jira Service Management

Big news announcement at the High Velocity event in Melbourne! Atlassian's acquisition of AirTrack is turning heads, promising to revamp their asset...

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JSM News Wrap-up - External Help Resources, Schemas & Customer Notification Logs

Exploring the Latest Enhancements in Jira Service Management Atlassian is on a roll, introducing some exciting updates to Jira Service Management...

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AI-Powered IT Service Management - Atlassian Intelligence Intents

The ability to adapt quickly and be agile is crucial for success in today's business world. AI technologies like ChatGPT are revolutionizing...

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JSM Wrap-up August - Atlassians virtual agent, User security & more

Exploring the latest enhancements in Jira Service Management August proved to be a bustling yet productive month for Atlassian, particularly on the...

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Game-Changer in Jira: Seamless Shopping Experience with Shoppie

In the realm of Atlassian Jira Service Management (JSM), there are countless use cases that can be covered. Today, we are thrilled to highlight one...

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JSM Wrap-up July - What's new in Jira Service Management?

New Jira Service Management features and updates Today, we're going to take a look at some of the major changes in Jira Service Management that took...

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