5 min read

JSM News Wrap-up - External Help Resources, Schemas & Customer Notification Logs

Exploring the Latest Enhancements in Jira Service Management

Atlassian is on a roll, introducing some exciting updates to Jira Service Management without skipping a beat! This month, they've added some delightful changes that are sure to bring a smile to your face. In this blog post, we'll delve into the highlights from last month's key changes and updates. To make things even more convenient, we'll gather all these updates in one place, providing you with a comprehensive overview on a single page.

So, let’s first take a look at these major changes, shall we?


A New Way to Add Help Resources to Your Service Projects

Watch out! There's a fresh approach to getting support in your portal!

With this new feature, you can now directly incorporate external help resources into your project's pages and customize how they appear.

In the example below, we're adding a form from another service project to the IT Support portal, making it easy for people to get quick help without confusion.



Accidentally Deleted the Entire Object Type? Not Anymore!

I don't know who out there needs to hear this, but that mistake is now history! Well, at least it's harder to make now...

If you want to delete object schemas or object types, you'll now need to type their name first. For attributes and bulk objects, you'll need to check a box to confirm. Additionally, the delete button for object types has been moved to its configuration page, making it more challenging to delete object types by mistake.

Hopefully, this change will lead to a smoother, more user-friendly experience with fewer concerns about losing important information.

Delete object type in Jira Service Management

Don't work hard! Work smart!

With the introduction of three new object schema templates—IT Assets, People, and Facilities—you can kickstart your object schemas faster than ever before. This is undoubtedly the standout feature of September! We've eagerly awaited these templates because, previously, there were none available, forcing customers to start from scratch each time.

To get started with this change, simply select "Create Schema," choose your template, and then begin building or importing your objects.


Easily Troubleshoot Customer Notification Issues

Atlassian has introduced a new feature called Customer Notification Logs, allowing you to see if customers received your notifications, when they received them, and why they didn't receive them.

This is just the beginning, as more enhancements are on the way, with Atlassian actively working on expanding this feature. If you can't find this setting yet, don't worry; it's rolling out gradually.


These revisions aim to enhance clarity and readability while maintaining the original content's message.


What’s more?!

For these and more changes, read the Atlassian Cloud changes log below to see the full change log!