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Expert insights and updates from the Atlassian world and more

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Jira Service Management (3)

Unlimited JSM License? How to find the real agents at JSM for the right Cloud or DC license

Managing user licenses and determining the number of active agents in Jira Service Management (JSM) is crucial when organizations transition to the...

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New! A Game Changer for Jira Service Management Assets and Forms

Atlassian, a leading provider of collaboration and project management software, recently released a new update to their Jira Service Management (JSM)...

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Your Guide to using the Jira Cloud Shopping Portal!

Most service companies in today's world are in the business of providing some kind of service to their clients. Hardware, software, licenses,...

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Move to Cloud

How to move Insight from Atlassian On-Prem to Cloud

We are moving to the Cloud! We live in a digitalized world, where technology is evolving faster every day. And it is more important than ever to have...

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How to create automatic backups in Jira Cloud

Many of our customers come to us with the desire or requirement to be able to automatically back up their Jira cloud data. However, Atlassian...

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External import tool for JSM Insight - Importing data into Insight is now much easier and safer than ever before!

But first, let’s address the elephant in the room In today's world, most companies struggle to keep track of their IT Assets. This leads to longer...

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ESM with Atlassian for all Teams

Enterprise Service Management - also known as ESM - is the extension of IT Service Management (ITSM) principles to enable better service delivery for...

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Struggling to manage your service desk customers?

Atlassian is here to help you In today's world, a lot of big companies are struggling to manage their customers. With Atlassian Jira Service...

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Atlassian announced the availability of Forge for Jira Service Management

Atlassian's recent announcement opens new gates: Jira Service Management extension points are now available for Forge! With this change, it is now...

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The integrated knowledge base in Jira Service Management

Atlassian announces the integration of a native knowledge base into Jira Service Management. The knowledge base is operated by Confluence and offers...

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