JSM vs. BMC – Who takes home the ITSM title?
In the spotlight today: Jira Service Management vs. BMC Helix ITSM (formerly Remedy) – both ITSM heavyweights. Can JSM, as a young "rookie," compete...
In the spotlight today: Jira Service Management vs. BMC Helix ITSM (formerly Remedy) – both ITSM heavyweights. Can JSM, as a young "rookie," compete...
We show you how service management helps not only IT teams but also other departments to improve customer and employee satisfaction. If companies...
Enterprise Service Management (ESM) is a term that often causes confusion in the business world. Especially among small and medium-sized enterprises...
Do we really need to draw a comparison between Jira Service Management and Ivanti Service Management? Well, we at veniture might be a bit too deep...
Service Level Agreements (SLAs) are an essential part of every service relationship. They define the expectations a customer has of the service and...
IT service management tools have become instrumental in managing service tickets, customer requests, and various other technological requirements....
Forget about constantly switching between different tools for alert management and issue resolution. Atlassian has taken a significant leap forward...
Jira and Confluence boast exceptional organizational and collaborative features. However, like many other tools, they can get a bit chaotic after...
Are you a project admin and have the problem, that your customers sometimes miss invitations to projects or important updates on their requests? Then...
As the quantity of assets in a company grows, it can become difficult to manage and track them effectively while maintaining a high service level....