veniture Blog

Expert insights and updates from the Atlassian world and more


Jira Service Management

An Unfair Comparison? Jira Service Management vs. Ivanti

Do we really need to draw a comparison between Jira Service Management and Ivanti Service Management? Well, we at veniture might be a bit too deep...

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What are Service Level Agreements (SLAs)? Challenges & Best-Practices

Service Level Agreements (SLAs) are an essential part of every service relationship. They define the expectations a customer has of the service and...

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Jira Service Management vs. ServiceNow: Our Comparison

IT service management tools have become instrumental in managing service tickets, customer requests, and various other technological requirements....

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Unifying IT Operations: Opsgenie Features Now Integrated in Jira Service Management

Forget about constantly switching between different tools for alert management and issue resolution. Atlassian has taken a significant leap forward...

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Why you should clean up your Jira and Confluence Instance - your Checklist

Jira and Confluence boast exceptional organizational and collaborative features. However, like many other tools, they can get a bit chaotic after...

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Discover the power of Customer Notification Logs in JSM

Are you a project admin and have the problem, that your customers sometimes miss invitations to projects or important updates on their requests? Then...

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Asset Management in JSM made easy with Shoppies "My Assets"

As the quantity of assets in a company grows, it can become difficult to manage and track them effectively while maintaining a high service level....

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Atlassian welcomes AirTrack and unveils Innovations for Jira Service Management

Big news announcement at the High Velocity event in Melbourne! Atlassian's acquisition of AirTrack is turning heads, promising to revamp their asset...

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JSM News Wrap-up - External Help Resources, Schemas & Customer Notification Logs

Exploring the Latest Enhancements in Jira Service Management Atlassian is on a roll, introducing some exciting updates to Jira Service Management...

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AI-Powered IT Service Management - Atlassian Intelligence Intents

The ability to adapt quickly and be agile is crucial for success in today's business world. AI technologies like ChatGPT are revolutionizing...

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