veniture Blog

Expert insights and updates from the Atlassian world and more

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Jira Service Management

JSM vs. BMC

JSM vs. BMC – Who takes home the ITSM title?

In the spotlight today: Jira Service Management vs. BMC Helix ITSM (formerly Remedy) – both ITSM heavyweights. Can JSM, as a young "rookie," compete...

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Service management – for better customer and employee satisfaction

We show you how service management helps not only IT teams but also other departments to improve customer and employee satisfaction. If companies...

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Enterprise Service Management Myths

Myths Busted: What Enterprise Service Management really is

Enterprise Service Management (ESM) is a term that often causes confusion in the business world. Especially among small and medium-sized enterprises...

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An Unfair Comparison? Jira Service Management vs. Ivanti

Do we really need to draw a comparison between Jira Service Management and Ivanti Service Management? Well, we at veniture might be a bit too deep...

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What are Service Level Agreements (SLAs)? Challenges & Best-Practices

Service Level Agreements (SLAs) are an essential part of every service relationship. They define the expectations a customer has of the service and...

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Jira Service Management vs. ServiceNow: Our Comparison

IT service management tools have become instrumental in managing service tickets, customer requests, and various other technological requirements....

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Unifying IT Operations: Opsgenie Features Now Integrated in Jira Service Management

Forget about constantly switching between different tools for alert management and issue resolution. Atlassian has taken a significant leap forward...

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Why you should clean up your Jira and Confluence Instance - your Checklist

Jira and Confluence boast exceptional organizational and collaborative features. However, like many other tools, they can get a bit chaotic after...

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E-Mail Benachrichtigung

Discover the power of Customer Notification Logs in JSM

Are you a project admin and have the problem, that your customers sometimes miss invitations to projects or important updates on their requests? Then...

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Asset Management in JSM made easy with Shoppies "My Assets"

As the quantity of assets in a company grows, it can become difficult to manage and track them effectively while maintaining a high service level....

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